Fig Tree Counselling Privacy Policy
Fig Tree C Pte Ltd (“Fig Tree Counselling”) is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA), to govern our collection, use and disclosure of your information. We take this responsibility seriously as the privacy rights and concerns of all users of our website and services is important to us. This Privacy Policy outlines how Fig Tree Counselling will manage your personal data accordingly with all reasonable measures:
1. Collection of Information
Your personal information through our online Contact form (where web technology like cookies may be deployed), email, WhatsApp, telephone, Client forms or any other communication channel will be kept strictly confidential. Depending on the nature of your interaction with us, we may collect the following personal data but is not limited to:
· Name
· Residential address
· Telephone number
· Email address
· Gender
· Date of birth
· Marital status
· Audio/video recordings
You agree not to submit any information to use which is inaccurate or misleading If you provide personal data related to a third party (i.e. information of your emergency contact/family), you represent and warrant that the consent of that third party has been obtained for the collection, use and disclosure of the personal data of the purposes listed above. We may from time-to-time use "cookies" or other features to allow us or third parties to collect or share information in connection with your use of our services or website. These features help us improve our website and the services we offer, help us offer new services and features, and/or enable us to serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or mobile device that record data about computer or device, how and when the services or website are used or visited, by how many people and other activity within our website. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and webpages you have viewed. This information is used to keep track and deliver content specific to your interests or concerns, and to conduct data analysis and to monitor usage of the services. You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this you may not be able to use the full functionality of our website or the services.
2. Use and/or Disclosure of Information
We respect the privacy of your personal data. Please be assured that we do not share or sell personal data for advertising or marketing purposes. We may collect, use, disclose and/or process your personal data for one or more of the following purposes:
· To contact you or communicatewith you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our services, such as but not limited to communicating administrative information to you relating to our services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
· To protect personal safety and the rights, property or safety of others;
· To support our internal processes including but not limited to appointments, invoicing and payments;
· To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
· To deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;
· To enrol in third party programmes or tools, with your permission;
· To publicise and communicate programmes and events, including workshops and talks;
· To maintain and update ourrecords;
· To respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction or where we have a good faith belief that such disclosure is necessary, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on Fig Tree Counselling;
· To store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
· For identification, verification, due diligence, or know your purposes;
· For any other purposes which you have given permission or permitted or required by law.
3. Protection of Information
We value all personal data shared and take measures to protect and keep the personal data secure through reasonable security arrangements to prevent unauthorised access, collection, and use. Your personal data is contained and secured, only accessible by your counsellor. However, as information technology continues to evolve rapidly, no transmission of data over the Internet can be guaranteed to be completely secure.
4. Accuracy or Completeness of Information
We rely on personal data provided by you to deliver the service you requested or contacted us for, so please ensure the personal data you provide is true, accurate and complete. You shall update us of changes in a timely manner.
5. Retentionof Information
We will retain personal data for 5 years and/or in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data. If you cease using the website, or your permission to use the website and/or the services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you. For the avoidance of doubt, in the event that Privacy Laws or other applicable laws permit an organisation such as us to collect, use or disclose your personal data without your consent, such permission granted by the laws shall continue to apply. Consistent with the foregoing and subject to applicable law, we may use your personal data for recognized legal grounds including to comply withour legal obligations, to perform our contract with you, to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights, or where necessary in connection with a legal claim. Third parties may unlawfully intercept or access personal data transmitted to or contained on the site, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours.We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the Privacy Laws; however there can inevitably be no guarantee of absolute security such as but not limited to when unauthorised disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.
6. Withdrawal of consent
You may withdraw your consent given for any or all purposes set out in this Privacy Policy in writing to us at contact@figtreec.com. However, your withdrawal of consent may mean that we will not be able to continue providing the services to you.
7. How to contact us
If you have any enquiries regarding our privacy policy, please write in to us at contact@figtreec.com
By visiting our webpage, contacting us, using our services, you acknowledge and agree that you accept the practices outline here and thereby, consent to us collecting and disclosing your personal data as described in this Privacy Policy. We reserve the right to revise this Privacy Policy at any time without any prior notice. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.